Who we are
Clariom (“we”, “us”, “our”) is a smart automation integrator for homes, businesses and short-term rentals, based in South Africa. This policy applies to clariom.co.za and any consultation, support or contact request you submit through it.
Information we collect
When you use this site, we may collect:
- Contact details you provide through our forms — name, email address, phone number and property/message details — when you book a consultation or log a support request.
- Usage data such as pages visited and general device/browser information, collected automatically to help us understand how the site is used.
- Communications you send us directly by email or phone.
How we use your information
We use your information to:
- Respond to consultation and support requests, and design the right system for your property.
- Communicate with you about your enquiry, project or existing installation.
- Maintain, secure and improve this website.
- Meet our legal and accounting obligations.
We do not sell your personal information, and we do not use it for unrelated marketing without your consent.
Legal basis and POPIA
We process personal information in accordance with South Africa’s Protection of Personal Information Act, 2013 (POPIA). We only collect what is reasonably necessary for the purposes above, and we process it lawfully, for a specific purpose, and with appropriate safeguards.
Sharing your information
We may share information with trusted service providers who support our operations — such as hosting, email delivery and scheduling tools — solely to help us deliver our service to you. These providers are only permitted to use your information to perform those services on our behalf. We do not share your information with third parties for their own marketing purposes.
Data retention
We keep personal information only for as long as needed to fulfil the purposes described in this policy, or as required by law, after which it is securely deleted or anonymised.
Cookies
This site may use essential and analytics cookies to keep the site working correctly and to understand aggregate site usage. You can control or disable cookies through your browser settings; doing so may affect some site functionality.
Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your rights
Subject to applicable law, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, where applicable.
- Object to the processing of your personal information.
- Lodge a complaint with South Africa’s Information Regulator.
To exercise any of these rights, contact us at info@clariom.co.za.
Children’s privacy
Our services are intended for property owners and businesses. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. The “last updated” date at the top of this page reflects the most recent revision.
Contact us
If you have any questions about this policy or how we handle your information, reach out at info@clariom.co.za or +27 79 404 1493.